Terms and Conditions

1. General Conditions

These Terms & Conditions apply to all services provided by SWS, including recreational scuba diving, introductory diving experiences (like DSD), snorkeling excursions, diving courses, guided dives, equipment rental, and other related activities, either explicitly referred hereby or not.

All activities are subject to availability, weather and sea conditions, participant eligibility, and operational requirements.

The diving center reserves the right to modify schedules, dive sites, or activities when necessary to ensure the safety and well-being of participants.

2. Reservations & Payments

Reservations can be made by email, telephone or directly at the diving center. In most cases we complete our customers registration, dive acceptance, necessary documents signing, dive briefing acceptance and other necessary actions by using Omena Dive (https://dive.omena.pro), a dedicated platform for our operational needs.

All bookings are subject to availability and confirmation. A deposit or full payment may be required to secure a reservation unless otherwise agreed. Prices are quoted in euros (€). Any additional services, equipment, or special requests not included in the original booking may result in extra charges.

Participants are responsible for ensuring that all personal details they provide to our center (including name, date of birth, email, cell number, dive experience, certifications etc.) throughout any channel are complete and accurate.

3. Cancellations, Changes & Refunds

We understand that travel plans may change. We intend to accommodate cancellations or modifications whenever possible.

• Cancellation requests must be communicated directly to the diving center or via the customers personal Omena account.
• Refund eligibility depends on the cancellation notice provided and the specific conditions of the reservation.
• Late cancellations and no-shows may result in partial or full cancellation charges.
• Requests to reschedule activities are subject to availability.
• If an activity is cancelled by the diving center due to unsuitable weather, sea conditions, technical issues, or other safety concerns, participants will be offered an alternative date or a refund for the cancelled service.

4. Medical Fitness & Health Requirements

Scuba diving is a physical activity that requires participants to be in appropriate medical and physical condition. Following PADI rules and other dive standards participants must disclose relevant and precise medical information and complete any necessary medical questionnaires before participating.

Depending on the answers provided, a medical certificate confirming fitness to dive may be required. Participation under the influence of alcohol, recreational drugs, or any substance that may impair judgment or physical ability is strictly prohibited. The diving center reserves the right to refuse participation when there are reasonable concerns regarding a participant's health or safety.

5. Diving Certifications & Experience

Introductory diving experiences and training courses are conducted under the supervision of qualified diving professionals, following the applicable standards of PADI.

Certified divers must present a recognized diving certification appropriate for the planned activity.

Depending on the dive profile and circumstances, participants will be asked to provide information regarding their most recent dive, total diving experience, or additional qualifications.

Divers who have not participated in diving activities for an extended period may be required or advised to complete a refresher session before joining certain dives.

The diving center reserves the right to adapt diving activities to the certification level, experience, environmental conditions and demonstrated abilities of each participant with the aim to provide safe and enjoyable services.

6. Safety Procedures & Participant Responsibilities

Safety is our highest priority. All participants must accept and sign our digital briefings, attend the live briefings and follow the instructions provided.

Participants are expected to:

• Follow established diving procedures and remain within their certification and experience limits.
• Respect maximum depths, dive times, and other safety restrictions.
• Use diving equipment correctly and report any problems immediately.
• Maintain appropriate communication with their instructor, guide, or dive buddy.
• Inform staff of any discomfort, uncertainty, or safety concern before or during an activity.
• Respect all instructions concerning boat safety, entry and exit procedures, and emergency protocols.

The diving center reserves the right to refuse, interrupt, or terminate participation or even the dive, if one or more participants fail to follow safety instructions or behaves in a manner that may endanger themselves, others, or the environment.

7. Equipment Use & Rental

All equipment provided by the diving center is maintained and inspected in accordance with applicable safety standards and manufacturer recommendations.

Participants must use rented or provided equipment responsibly and report any damage, malfunction, or irregularity immediately.

Participants may be held responsible for equipment that is lost or damaged due to misuse, negligence, or intentional misconduct.

Certified divers using personal equipment are responsible for ensuring that their equipment is suitable for the planned activity, properly configured and maintained.

The diving center may refuse the use of equipment considered unsuitable or unsafe.

8. Weather, Sea Conditions & Operational Changes

Diving activities depend on environmental conditions, which may change unexpectedly.

For safety reasons, SWS reserves the right to change dive locations, departure times, routes, or scheduled activities, or to cancel an activity entirely.

Such decisions are made by the responsible diving professionals based on weather forecasts, sea conditions, visibility, currents, and other relevant safety factors.

Where activities are cancelled by the diving center, the applicable rescheduling or refund options will be communicated to participants.

9. Risks, Liability & Insurance

Scuba diving, snorkeling, boat excursions, and other recreational dive services involve inherent risks, including risks associated with underwater conditions, pressure changes, equipment use, and physical condition or exertion.

Participants acknowledge these risks and agree to comply with the relevant safety procedures and instructions.

Participants are required to sign the applicable risk acknowledgment, medical, or liability release forms before the activity.

The diving center maintains insurance as required by applicable law.

10. Children & Minors

Participation by minors is subject to minimum age requirements, activity-specific restrictions, and the applicable standards of PADI.

A parent or legal guardian must provide the necessary consent and complete any required documentation before a minor participates.

The diving center reserves the right to determine whether a particular activity is suitable for a minor, in accordance with applicable safety and training requirements.

Outside of diving activities, the diving center makes every effort to ensure that a minor is accompanied by at least one responsible adult, either a parent or a staff member, to safeguard the minor’s well-being and prevent any inappropriate or unwanted behavior towards them.

11. Environmental Protection

We are committed to preserving the marine environment and promoting responsible diving practices, in alignment with our PADI ECO CENTER recognition.

All participants are expected to respect marine ecosystems and follow environmentally responsible diving procedures.

The following activities are prohibited:

• Touching, disturbing, feeding, or collecting marine life and species.
• Damaging underwater formations, or protected habitats.
• Removing objects, or natural materials from the seabed.
• Disposing of waste or harmful substances in the sea.

Participants must follow all instructions concerning protected marine areas and local environmental regulations.

12. Photography & Video

Photographs and videos may be taken during diving activities and excursions for personal memories, documentation, or promotional purposes. Participants will be informed where photography or video services are offered as part of an activity or as an additional service.

The use of identifiable photographs or videos for advertising, social media, or other promotional purposes will require consent where applicable. Participants may decline promotional photography without affecting their participation in the activity.

13. Privacy & Personal Data

SWS respects the privacy of its customers and handles personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Additional information regarding the collection, processing, retention, and protection of personal data is available in our Privacy Policies (https://seaworld.gr/privacy-policy/ and https://dive.omena.pro/privacy-policy/seaworld).

14. Participant Conduct

Participants are required to arrive at the designated meeting point at the time communicated during booking. Late arrival may result in reduced participation time or the inability to join the scheduled activity, due to standard operations requirements (live briefing, team assignments etc.).

Disruptive, unsafe, or inappropriate behavior may result in exclusion from activities.

Smoking and drinking alcohol are prohibited inside our premises.

15. Discrimination Policy

SWS is committed to promoting equality, diversity, and inclusion and maintaining a fair, respectful, and non-discriminatory environment for all customers. SWS does not discriminate against any individual on the basis of race, color, ethnicity, nationality, national or social origin, sex, gender, gender identity or expression, sexual orientation, age, religion, beliefs, disability, marital or family status, financial status, or any other characteristic. All customers shall be treated equally, fairly, and with dignity and respect, without prejudice, bias, or unjustified differential treatment. SWS is committed to ensuring equal access to its services, subject only to legitimate, objective, and lawful requirements.

16. Applicable Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Greece.

In the event of a concern or dispute, participants are encouraged to contact the diving center directly so that an appropriate resolution can be sought.

Nothing in these Terms & Conditions affects any legal rights available to consumers.

17. Acceptance of Terms & Conditions

By completing a reservation, or participating in an activity provided by SWS, participants acknowledge and accept these Terms & Conditions, provided they have been made available before booking or participation.

The diving center may update these Terms & Conditions from time to time. Any changes will be published through its official communication channels and will not retroactively alter confirmed bookings without a lawful basis.

1. About these terms

These Terms and Conditions govern access to and use of seaworld.gr. By using the website, you agree to these terms. If you do not agree, please stop using the website.

The website is operated by Κ. Μαυροχωρίδης – Α. Γλαρούδης Ο.Ε. (Greek General Partnership), trading as Sea World Scuba Diving Center / Kentro Katadyseon Thalassios Kosmos, with registered address at Sani Kassandreias 0, 63077 Kassandreia, Halkidiki, Greece, VAT No. 084149935, competent tax office Nea Moudania and G.E.MI. No. 032111357000.

2. Website purpose

The website provides general information about SeaWorld Diving Centers, locations, diving activities, training and related services. Website content is provided for information and enquiry purposes and does not replace direct confirmation from the relevant diving center.

3. Accuracy and availability

We aim to keep website information accurate and current, but locations, contact details, activities, schedules, prices and other information may change. We do not guarantee that every page will always be complete, error-free or continuously available. Please confirm material information directly before making travel or participation arrangements.

4. Acceptable use

You must not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, scrape it in a way that impairs service, or use its content for unlawful or misleading purposes.

5. Intellectual property

Unless stated otherwise, the website design, text, photographs, graphics, logos, video and other content are owned by or licensed to SeaWorld Diving Centers and are protected by applicable intellectual-property laws. You may view the website for personal, non-commercial use. Reproduction, modification, publication or commercial use requires prior written permission from the relevant rights holder.

6. Third-party websites and services

The website may link to social networks, map services, independent diving-center websites and other third-party resources. Those services operate under their own terms and privacy practices. We are not responsible for third-party content, availability or processing.

7. Liability

We are not liable for loss resulting solely from reliance on incomplete or outdated general website information, temporary unavailability, or the content and operation of third-party websites. Nothing in these terms excludes or limits liability where exclusion or limitation is prohibited by law.

8. Privacy and cookies

Personal-data processing and the use of cookies are explained in our Privacy Policy and Cookie Policy.

9. Governing law and changes

These website terms are governed by the laws of Greece, without prejudice to mandatory rights that may apply under consumer or other applicable law. We may update these terms when the website, our services or legal requirements change. The current version will be published on this page.

10. Contact

For questions about these website terms, contact info@seaworld.gr.